What's on Our Mind

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The Complete 2025 Guide to Building an AI-Driven Omni-Channel Customer Experience

A practical guide to build AI-driven omni-channel CX that carries context, respects consent, and delivers measurable service gains.

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The Modern Contact Center Blueprint: Unifying People, Data, and AI for Next-Level CX

A practical blueprint to unify people, data, and AI so your contact center cuts effort, improves accuracy, and lifts customer experience.

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5 Common Mistakes When Moving from Multi-Channel to Omni-Channel

A practical playbook for moving from multi channel to omni channel with unified data, assistive AI, and outcome-based metrics.

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CTOs Guide to Designing Human-in-the-Loop Systems for Enterprises

Human in the loop systems give enterprises a practical path to scale AI with oversight, auditability, and steady improvement.

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How to Scale Process Automation from Pilot to Enterprise

Scale automation beyond pilots with an engineering-led program, clear governance, and outcomes that cut cost, lift quality, and move faster.

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Why Organizations That Skip Change Management Fail Automation

Automation only pays off when change is engineered into delivery with clear roles, practical training, and governance that makes adoption the default.

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Top 5 Risks of Automating Business Processes Without Human Oversight

Practical oversight, clear control points, and fit-for-purpose governance keep business process automation fast, fair, and accountable.

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7 Benefits of Hyperautomation for Enterprises

Hyperautomation turns complex processes into reliable outcomes with orchestration, AI, and human oversight, delivering measurable gains in speed, quality, and compliance.

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9 Benefits Of AI In Banking and Finance

AI in banking and finance accelerates growth, reduces cost to serve, and strengthens risk control with measurable, compliant execution.

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Why Core Banking Modernization Fails Without Target Operating Model Redesign

Core banking modernization only works when operating model redesign happens at the same time, aligning teams, processes, and controls to deliver faster, safer outcomes.

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7 Emerging Risks Banks Face When Deploying Agentic AI

Agentic AI promises speed in banking, yet real value comes from strict objectives, privacy-first data, and audit-ready controls that protect customers and results.

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How CTOs Can Balance AI Innovation With Model Risk Oversight

Banking CTOs can move faster on AI in banking when model risk oversight is engineered into every sprint, turning compliance into measurable business value.

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A CTO Guide To Core Banking Modernization And Operating Model Redesign

A practical guide for CTOs to modernize core banking and redesign the operating model with measurable outcomes, safer cutovers, and faster time to value.

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AI Adoption in Banking for Operational Efficiency and Compliance

A practical path to AI adoption in banking that raises efficiency, strengthens compliance, and delivers measurable results across service, risk, and operations.

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Upskilling your workforce for the age of AI agents

Upskill teams and apply agentic AI governance to boost productivity and compliance. Get practical steps on training, guardrails and orchestration that build trust.

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Autonomy demands guardrails for agentic AI

Agentic AI governance makes autonomy accountable with control towers, audit logs, and orchestration. Gain practical insights to scale with confidence.

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Why handle time is the wrong metric for contact center success

Move from cost centre thinking to experience-led service. Learn how AI-powered contact center modernization improves retention, cross-sell and risk controls.

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Context makes the difference in omnichannel customer experiences

Omni channel customer service and predictive sentiment analysis reduce friction, build trust and create measurable value. Gain insights that matter.

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A Guide to Agentic AI Governance For Regulated Enterprises

Agentic AI governance for regulated teams with scopes, guardrails, and scorecards that prove value and control. Read practical insights from Electric Mind to set foundations that scale.

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10 agentic AI governance best practices for CIOs and CTOs in regulated sectors

Practices for governing agentic AI systems with privacy, fairness, and rollbacks that work under pressure. Read concise guidance to apply safer automation.

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How The Future Of Contact Centers Is Built On AI Agents

Future of contact centers with AI agents, policy guardrails, and metrics that matter. See practical steps and measurable outcomes, then apply the insights to your roadmap.

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9 Omnichannel Strategies For Contact Centers That Leaders Should Prioritize

Why use omnichannel in contact centers with unified context, consent, and shared KPIs. Read practical guidance and apply insights that reduce effort.

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11 AI Technologies In Modern Contact Centers Every CIO Should Know

AI technologies in modern contact centers explained with KPIs, privacy, and audit-ready steps. Gain practical insights and apply proven tactics to move forward.

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Gen AI adoption in banking needs more than just tech

Real banking value from AI requires prepared data, governance, and people.

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AI readiness will define Canadian banking’s future

Canadian banks prioritizing AI readiness unlock scalable innovation and value.

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Data architecture is the silent engine of AI

Reliable, testable data architecture enables AI to deliver value in banking.

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Electric Mindset Episode 6: Contact Centres in the AI Era

AI is changing the call centre game. Smart automation meets real humans.

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From Hype to Hands-On

AI transforms IT from theory to execution, rewriting delivery, workforce, and competitiveness.

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Generative AI strengthens bank teams instead of replacing them

Generative AI helps banks work faster with stronger governance and impact.

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AI and Data Quality Strategies Every IT Leader Should Know

Practical strategies to ensure AI data quality for accuracy, compliance, and results.

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9 Must-Know AI Governance Framework Best Practices for CIOs and CTOs

AI governance best practices balance compliance, speed & business value.

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The Practical Guide to AI Adoption in Banking for Operational Efficiency

AI in banking boosts efficiency & compliance when built into workflows from day one.

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Become Confident in AI‑Powered Legacy System Integration and Benefits

Integrating AI with legacy systems for faster results, lower risk, and business value

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8 Gen AI Use Cases in Banking That Deliver Measurable Results

Gen AI boosts banking speed, compliance & CX via KPI-driven use cases.

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Guide To Becoming AI-Ready Data Experts In Regulated Enterprises

Strategic guide to AI readiness with compliant, accurate data and tailored frameworks

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How to Build Generative AI Enterprise Architecture You Trust

AI success needs scalable, compliant data architecture with real business impact.

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9 Data Architecture Trends You Can Use to Scale Securely

Securely scale with data trends that protect trust, cut costs, and drive results.

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The Complete Guide to Building an Agentic AI Roadmap for Your Team

Steps to build an AI agent roadmap that aligns with goals and accelerates value.

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Hybrid Workplace Guide for Culture Without Compromise

Align hybrid work with culture, performance, and compliance without extra cost.

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9 Hybrid Workplace Best Practices CIOs Are Putting Into Action

How CIOs turn hybrid work into gains with role-based structure and insights.

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7 Best Practices for Building a Responsible AI Agent Governance Framework

Enable AI agent governance that ensures autonomy, compliance, and results fast.

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Why Hybrid Work Fails Without Cultural Engineering

Hybrid work fails without a culture that unifies, guides, and empowers teams.

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AI Won’t Replace Your Team, but It Will Change How Your Team Works

Discover how AI agents for enterprise reshape roles, improve operations, and build trust through upskilling and human oversight. Read practical insights.

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6 AI Agent Applications That Streamline Legacy System Modernization

Learn how AI agents help modernize legacy systems with speed, clarity, and control.

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The Changing Landscape of Search Engines

Google’s AI Overviews killed old SEO. GEO is the new playbook for search.

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Electric Mindset - Episode 5: Service Now: Now What?

Agentic AI is here. Learn how to harness it without losing control.

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Podcast
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Electric Mindset - Episode 4: Gen AI in Canadian Banking

GenAI and people-first thinking are redefining digital transformation in banking.

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Tomorrow's Innovations: Reflections on CES 2025

Michael Lang and Edward Philip share key takeaways from CES 2025.

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Choosing the Right AI Model: A Practical Guide

Choosing the right AI model starts with knowing your use case. Here's how to pick.

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AI Cook-off: How Electric Mind is Rewiring Teamwork with Generative AI

AI Cook-off: Real apps, real teams, new rules for AI teamwork.

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Electric Mindset - Episode 3: The Future of Work

The future of work, AI, and trust with Edward Philip.

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Reinventing the sports fan experience

Electric Mind powers ProWire: a case study in fan-first sports tech.

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Is your Technology Program in Trouble? You Probably Skipped Program Design.

Skipped Program Design? That Might Be Why Your Tech Program’s Off Track.

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Modernizing Legacy Systems at AI Speed, with Human Control

AI can modernize legacy systems and human oversight ensures control and compliance.

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Rethinking Core Systems Starts with Rethinking How Teams Work

Modern banking needs business and IT to rethink how they deliver together.

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Curiosity Over Credentials: What Matters Most in the AI Economy

Curiosity and learning drive AI and business impact more than credentials.

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9 Examples of AI in Logistics That Improve Efficiency and Reduce Risk

Legacy system upgrade cuts costs, boosts security, and accelerates innovation.

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A Practical Playbook for AI in Transportation and Logistics

AI turns shipment data into faster routes, lower costs, and risk‑aware growth across.

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5 Strategic Uses of AI for Smarter Risk Management in Banking

Legacy system upgrade cuts costs, boosts security, and accelerates innovation.

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What CIOs Need to Know About Digital Transformation in Banking

Legacy system upgrade cuts costs, boosts security, and accelerates innovation.

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9 Strategic Reasons Tech Leaders Replace Legacy Systems in 2025

Legacy system upgrade cuts costs, boosts security, and accelerates innovation.

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A CIO’s Guide to Enterprise Modernization That Avoids Business Disruption

Modernization thrives with phased builds, tight security, and clear KPIs.

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How Leaders Can Build Scalable and Secure AI Operations That Work

AI that converts friction into efficiency, compliance, and growth.

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Ten Must-Ask Questions for CTOs Planning AI Implementation in 2025

The CTO guide to assess AI readiness, fix data gaps & deliver profitable, ethical AI.

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Electric Mindset - Episode 2: Legacy Modernization

Legacy tech dragging you down? Let’s talk smart modernization.

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Building More Than Just Software - Relationships Too

Thomas Zamin shares how passion projects and real connections became an internship.

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What Digital Transformation Means for Enterprise Leaders

Leaders gain scalable strategies, ROI metrics, and examples of digital success.

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Big Data And Analytics Guide For Outcome Focused Leaders

Big data needs smart analytics strategies that ensure compliance, insights and value.

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Why Digital Risk Matters and How Cybersecurity Protects Growth

Digital risk is now a board priority, strong cybersecurity ensures strategic growth.

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Why Intelligent Automation Improves Modern Efficiency

Intelligent automation boosts efficiency, compliance, and ROI for regulated firms.

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9 Powerful Business Process Automation Benefits For Efficiency

Automation boosts efficiency, accuracy and compliance for growth in regulated sectors

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What’s AI and Why It Matters for Business Leaders

What is AI, and how does it equip leaders with practical tech for strategic growth?

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Business Process Automation Strategies That Deliver ROI

Automation boosts efficiency, cuts costs, strengthens compliance, driving growth.

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Digitalization Guide For Outcome-Driven Leaders

Digitalization enables leaders to transform ops, unlock revenue, and leverage AI data

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Understanding How Clear Leadership Makes or Breaks Enterprise AI Projects

Clear C-suite leadership—aligned vision, clear goals, active sponsorship—is key to AI

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Why Applied AI Matters For Technology Leaders

Discover how applied AI helps technology leaders quickly achieve scalable efficiency.

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Automation vs Digitalization

Automation and digitalization can boost workflows, cut costs and adapt fast.

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7 Benefits Of Digital Transformation Leaders Should Prioritize

Organizations gain ROI, compliance, and resilience through digital transformation.

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User eXperience in the Age of Conversational AI

Conversational AI is taking off—UX keeps it human.

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Electric Mindset - Episode 1: AI or Bust

Nick Dyment & Chris Ford dive into AI, tech, and the future of business.

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Case Study
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Collaboration Rings True

Clik2pay & Electric Mind launch secure bank-to-bank payments at record speed.

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Scaling Agile: Lessons Learned from the Enterprise

Scaling agile works when teams are empowered and focused on outcomes.

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AI and Data Privacy

Building the future of AI starts with protecting privacy.

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Start Up for Your Start Up

How to turn a bold product idea into a built-to-launch reality.

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Reimagine Project Delivery with AI

Learn how AI can revolutionize project delivery—from brainstorm to launch.

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Hyperautomation and Agile Delivery

Hyperautomation at Electric Mind: Improving workflows, efficiency, and collaboration.

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AI - A Catalyst for Financial Inclusion

Can AI drive financial inclusion by making services more accessible and data-driven?

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Article
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CCI Welcomes Electric Mind to The National Network of Innovators

Electric Mind joins CCI, advancing tech-driven strategy and innovation in Canada.

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Electric Mind Announces Strategic Expansion into U.S. Market

Electric Mind announces strategic expansion into U.S. Market with Chicago office.

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Electric Mind Launches Human Centric Platform Services

Electric Mind launches human-centric Platform Services to transform enterprise SaaS.

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Global Delivery in 2024: You can’t work from home, but you can work from India.

Exploring the complexities of offshoring and its impact on businesses today.

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Unlocking the Power of Conversational AI: A New Perspective

Unlock AI’s future with RAG & Agentic RAG—smarter, proactive, and efficient solutions

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AI Unleashed: Ushering in the Era of Unprecedented Productivity

Explore the opportunities and challenges of AI integration in business.

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Eliminating Seams in the Advisor Experience

Advisors spend time duplicating tasks—smart systems should streamline the process.

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Turning Disasters into Lessons

The CrowdStrike Outage is an opportunity to learn and take proactive action.

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Rapid Deployment for Large Enterprise: How a Leading Canadian Bank Achieved Production Deployment in 3 Months

Discover how a Canadian bank turned an idea into a business solution in just 3 months

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Horizon One: Finding the right Identity Provider for your business

Protecting digital identity is crucial. Find the right provider for security & ease.

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Horizon Two: One identity to rule them all

Canada lags in digital identity, but progress is coming. Learn what’s next.

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Horizon Three: The demise of Google and Meta

Digital identity offers convenience but evolves slowly. Who will lead the charge?

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